Join the Infigo team

Infigo is a leader in innovative e-commerce solutions for print and marketing, we have over 10 years of experience helping clients to maximize their brand opportunities and advance their businesses into new markets. With our Infigo suite of products, clients can deliver new revenue opportunities, exciting personalisation services and achieve greater brand control. Think you’ve got the skills and personality to join a busy and growing multi-national team? Check out our latest vacancies and apply below.

 

Our main UK headquarters are located in the leafy village of Lindfield, West Sussex, UK, in addition to our Moldova offices, which are based in their capital, Chisinau. Job vacancies from either location accommodate remote working, which can be discussed and agreed during the enrollment process.

 

Can’t find the role you’re looking for? If you’re looking for a new challenge and think you’re the perfect fit, but don’t see a suitable vacancy, feel free to contact us directly or email hello@infigo.net and tell us why you’d like to join the family.

 

Sales Development Representative (SDR)
The company

Infigo is a leader in innovative e-commerce solutions for print and marketing; we have over ten years of experience helping clients maximise their brand opportunities and advance their businesses into new markets.

 

With our Infigo suite of products, we enable businesses to convey their brand in the most effective way to generate new revenue opportunities.

The position

Would you be interested in working in a business which values the work-life balance of its employees so much so that it now works to a four-day working week and promotes flexible remote working?

 

Are you looking for personal and professional development in a business which has disrupted and innovated an industry?

 

Then maybe you would like to join us at Infigo.

 

We are looking for an ambitious Sales Development Representative looking to take the most important step so far in their sales career.

 

The sales pipeline begins with the SDR and is the door opener for us with new clients as we grow our business with our incredible product.

 

You will get training, development, a progression path, a good salary and a well-deserved commission scheme.

 

We are all about three things, which happen to work very well when it comes to developing your career in sales: People, Product and Experience.

 

Our people are some of the best in the industry. You will learn from winners.

 

Our product is innovative, one you can be proud of selling.

 

And the experience we give our customers is the best in class.

 

Win-win all around. Want to find out more? Apply to this vacancy.

Key duties and responsibilities

• Identifying and qualifying new sales leads and making outbound sales calls
• Initiate demonstrations, meetings or calls for potential customers
• Prospect for new business or new avenues
• Pitching products and/or services
• Respond to incoming emails, web forms and phone enquiries
• To input call, contact and other key information into the company CRM system
• Advise on upcoming new products, services and promotions
• Maintaining fruitful relationships with all customers
• Using/maintaining internal sales tools (HubSpot) for CRM and pipeline management
• Ultimately to achieve & exceed the sales lead targets set by the Sales Manager & Directors

Requirements

Full training will be provided on the in-house software products. However, experience with the following would be desired:

 

• Experience working in a telephone-based sales environment
• A demonstrable work ethic and hunger to succeed
• An ambition to develop a lucrative career in software sales

 

What you get in return

• You will work for a fun and friendly organisation which promotes Innovation, Collaboration and Family as a few of their company values
• A substantial salary which fairly reflects your role and experience
• A flexible, remote-first culture which is now trialling a four-day working week at full pay
• Professional and personal development with all manner of progression opportunities as you grow with the growing business
• Trust and support. We will show you how to do what you need to do, give you ownership of your role and then support you however we can to be the best version of yourself

 

Interested in this role? Send your CV and a cover note to paul.church@infigo.net, or complete a contact us form.

Software Support Analyst
The company

Infigo a leader in innovative e-commerce solutions for print and marketing; we have over ten years of experience helping clients maximise their brand opportunities and advance their businesses into new markets.

 

With our Infigo suite of products, we enable businesses to convey their brand in the most effective way to generate new revenue opportunities.

The position

Would you be interested in working in a business which values the work-life balance of its employees so much so that it now works to a four-day working week and promotes flexible remote working?

 

Are you looking for personal and professional development in a business which has disrupted and innovated an industry?

 

Then maybe you would like to join us at Infigo.

 

The Software Support Team is looking to hire a new Software Support Analyst to assist our global client base using our web-to-print SAAS software and be a resource to our internal teams.

Key duties and responsibilities

• Provide 1st line technical support to an exciting and ever-expanding global customer base
• Ability to logically approach customer problems with a technical mindset
• Successfully resolve and manage customer support tickets via our central helpdesk
• Take ownership of issues and see them through from inception to resolution
• Be able to communicate clearly and effectively with our customers to obtain the key information in order to efficiently resolve their queries
• Answer support-related phone calls in a confident and professional manner
• Build strong relationships with existing customers
• Have a keen eye for detail and be able to follow processes that ensure working remotely and in different time zones doesn’t impact our high-class support offering
• Keep the helpdesk support ticket queues low and maintain a steady support pace
• Be our voice and feet on the ground, helping to promote and feedback into the business
• Working directly with our software engineers and developers to report bugs with suitable detail
• Triage and understand how and when to escalate tickets internally
• Writing support articles to provide the customer to improve the Help Centre offering
• Provide live software training and support demonstrations for customers

Requirements

Full training will be provided on the in-house software products. However, experience with the following would be desired:

 

• Previous experience in providing 1st line support for bespoke software, ideally SAAS-based
• A history of helping B2B customers by understanding and dissecting complex issues, including explaining solutions to technical and non-technical customers

 

 

What you will get in return

• You will work for a fun and friendly organisation which promotes Innovation, Collaboration and Family as a few of their company values
• A substantial salary which fairly reflects your role and experience
• A flexible, remote-first culture which is now trialling a four-day working week at full pay
• Professional and personal development with all manner of progression opportunities as you grow with the growing business
• Trust and support. We will show you how to do what you need to do, give you ownership of your role and then support you however we can to be the best version of yourself

 

Interested in this role? Send your CV and a cover note to paul.church@infigo.net, or complete a contact us form.

Software Trainer
The company

Infigo a leader in innovative e-commerce solutions for print and marketing; we have over ten years of experience helping clients maximise their brand opportunities and advance their businesses into new markets.

 

With our Infigo suite of products, we enable businesses to convey their brand in the most effective way to generate new revenue opportunities.

The position

Would you be interested in working in a business which values the work-life balance of its employees so much so that it now works to a four-day working week and promotes flexible remote working?

 

Are you looking for personal and professional development in a business which has disrupted and innovated an industry?

 

Then maybe you would like to join us at Infigo.

 

We are looking to hire our first Software Trainer to take ownership of the crucial training aspects our clients require with our product.

 

The training side of our product is critical when it comes to delivering the absolute best service possible for our clients. By enabling them to get the most out of our product, we give them comfort that we are a business that values them.

 

As our business heads onto a growth journey, being the first official hire in this space means a massive and rewarding opportunity for the right person. You will be able to shape our client training processes, create a library of Q&A content which will become core to our service and also work with internal teams to ensure they have all the knowledge they need to do their best work.

Key duties and responsibilities

• Design and deliver training programs to new and existing clients
• Provide feedback to the Customer Success team to ensure new clients are onboarded smoothly
• Create training resources such as documentation, help guides, articles and videos
• Continually improve the training product as new updates are released
• Ensure training meets clients’ needs by conducting evaluation
• Train internal teams on core elements of our product

 

Full training will be provided on the in-house software products.

Requirements

• Previous experience in developing and delivering software training (SAAS) solutions
• Excellent communicator and deliver training sessions to external B2B customers

What you will get in return

• You will work for a fun and friendly organisation which promotes Innovation, Collaboration and Family as a few of their company values
• A substantial salary which fairly reflects your role and experience
• A flexible, remote-first culture which is now trialling a four-day working week at full pay
• Professional and personal development with all manner of progression opportunities as you grow with the growing business
• Trust and support. We will show you how to do what you need to do, give you ownership of your role and then support you however we can to be the best version of yourself

 

Interested in this role? Send your CV and a cover note to paul.church@infigo.net, or complete a contact us form.

Junior Manual QA Engineer
The company

Infigo a leader in innovative e-commerce solutions for print and marketing; we have over ten years of experience helping clients maximise their brand opportunities and advance their businesses into new markets.

 

With our Infigo suite of products, we enable businesses to convey their brand in the most effective way to generate new revenue opportunities.

The position

Would you be interested in working in a business which values the work-life balance of its employees so much so that it now works to a four-day working week and promotes flexible remote working?

 

Are you looking for personal and professional development in a business which has disrupted and innovated an industry?

 

Then maybe you would like to join us at Infigo.

We are looking for a Manual QA Engineer to ensure the quality of a big web application platform.

 

We are looking for people with initiative, enthusiasm, and those who are good team player – you can become part of our dedicated team that makes printing businesses’ life easier and bring the project quality to a new level.

 

The main project itself is a web application platform on which the team has been working since 2010, and we continually improve and add new functionality.

 

The application allows the personalisation of different products online before printing. The project has different integrations with external systems like payments, shipments, reporting, address, SSO, third-party inventory systems, etc.

Open this link and hit ‘start’ to see the personalisation in action.

Key duties and responsibilities

• Ensure a bug-free web application
• Testing and Writing Test Cases for the tasks
• Web application testing
• Assessing risks and discussing them with team/project manager/customer;

Requirements

• Minimum 6 months of experience in Manual Software Testing
• Applying software testing disciplines and methodology. Possessing knowledge of testing principles, concepts and techniques;
• Attention to detail and accuracy
• Knowing Agile development practices
• Analytical mind and problem-solving aptitude

What you will get in return

• You will work for a fun and friendly organisation which promotes Innovation, Collaboration and Family as a few of their company values
• A substantial salary which fairly reflects your role and experience
• A flexible, remote-first culture which is now trialling a four-day working week at full pay
• Professional and personal development with all manner of progression opportunities as you grow with the growing business
• Trust and support. We will show you how to do what you need to do, give you ownership of your role and then support you however we can to be the best version of yourself

 

Interested in this role? Send your CV and a cover note to jobs.md@infigo.net, or complete a contact us form.

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