Join the Infigo team

Infigo is a leader in innovative e-commerce solutions for print and marketing, we have over 10 years of experience helping clients to maximize their brand opportunities and advance their businesses into new markets. With our Infigo suite of products, clients can deliver new revenue opportunities, exciting personalisation services and achieve greater brand control. Think you’ve got the skills and personality to join a busy and growing multi-national team? Check out our latest vacancies and apply below.

 

Our main UK headquarters are located in the leafy village of Lindfield, West Sussex, UK, in addition to our Moldova offices, which are based in their capital, Chisinau. Job vacancies from either location accommodate remote working, which can be discussed and agreed during the enrollment process.

 

Can’t find the role you’re looking for? If you’re looking for a new challenge and think you’re the perfect fit, but don’t see a suitable vacancy, feel free to contact us directly or email hello@infigo.net and tell us why you’d like to join the family.

 

SDR/Telesales Executive
The company

Infigo is a leader in innovative e-commerce solutions for print and marketing, we have over 10 years of experience helping clients to maximize their brand opportunities and advance their businesses into new markets. With our Infigo suite of products clients can deliver new revenue opportunities, exciting personalisation services and achieve greater brand control.

The position

The role of Infigo SDR/Telesales Executive is an essential, exciting and very varied role with an opportunity to grow.

 

As a SDR/Telesales executive, you’ll be the first point of contact for Infigo and expected to sell Infigo’s products and services to new prospects.

 

You will have the advantage of working closely with an experienced sales team & directors. With set targets and strategies, there will be an opportunity to work, learn and develop within a vibrant team and grow your knowledge of this fast-moving tech industry.

 

The role is both challenging and rewarding requiring an upbeat, vibrant, hardworking, and ambitious individual who is competitive and sales hungry whilst maintaining a customer focus to retain the business once achieved.

 

The position is perfect for the right candidate to carve out a very exciting and successful career in technology sales, working on leading edge projects and working with some of the largest household names, such as British Gas, The Post Office and Top Trumps.

 

Infigo is uniquely positioned to help develop, advance and provide new skills and knowledge in an ever-changing environment with a flexible working approach.

Key duties and responsibilities

• Identifying and qualifying new sales leads and making outbound sales calls
• Initiate demonstrations, meetings or calls for potential customers
• Prospect for new business or new avenues
• Pitching products and/or services
• Respond to incoming emails, web forms and phone enquiries
• To input call, contact and other key information into the company CRM system
• Advise on upcoming new products, services and promotions
• Maintaining fruitful relationships with all customers
• Using/maintaining internal sales tools (HubSpot) for CRM and pipeline management
• Ultimately to achieve & exceed the sales lead targets set by the Sales Manager & Directors

Requirements

Full training will be provided on the in-house software products. However, experience with the following is required:

 

• Strong proven history in b2b solution sale, ideally with a strong understanding of SAAS.
• Ability to meet and exceed sales targets
• A willingness to learn the Infigo product range
• Excellent communication skills
• Well organised
• Strong ability to work with the marketing team on improving the ROI on the marketing investment
• Understanding of Social Media platforms, and understanding how to best use them to drive leads and networking success.
• Strong experience in maintaining a CRM system to drive the sales process, ideally HubSpot.
• Excellent work ethic with determination and initiative

 

In return, you will work for a fun and friendly organisation with an ever-expanding global presence. We value our staff highly and encourage an energetic yet professional working environment.

 

Interested in this role? Send your CV and a cover note to julie.minn@infigo.net, or complete a contact us form.

Software Application Support Analyst
The company

Infigo is a leader in innovative e-commerce solutions for print and marketing, we have over 10 years of experience helping clients to maximize their brand opportunities and advance their businesses into new markets. With our Infigo suite of products clients can deliver new revenue opportunities, exciting personalisation services and achieve greater brand control.

The position

In line with our continued global success and expansion, we are currently seeking to grow our existing support team with an additional keen and enthusiastic Software Application Support Analyst.

 

Our current support team is responsible for providing world class support to all of our existing clients using our web-to-print software, as well as being a resource to our internal teams. We strive to provide clients with a positive and memorable experience with our approach to support; making them feel valued and supported throughout their lifespan as a customer. We provide solutions to help our clients optimize the use of our software and go that extra mile. Ensuring they have what they need the first time and in time.

 

As a Software Application Support Analyst you will be expected to be able to work both independently and as part of a team and be highly self-motivated and organized. You will be supported by, and work closely with, the Technical Operations teams to understand, diagnose and resolve customer tickets. A key part of
the role is being able to extract information from customers, collate it and logically try to diagnose or resolve it. And in certain cases, when deemed necessary, escalate issues to the relevant teams through the relevant channels by providing well documented, well communicated write ups making the process as streamlined as possible.

 

A keen logical approach to problem solving and also an ability to prioritise and work to strict deadlines is essential.

 

Our customers are everything to us and therefore providing the best support experience we possibly can is our continued objective and we expect you to contribute to this.

 

Due to the nature of the role and our global customer base, there may be requirements for flexible working – either starting earlier in the morning and finishing earlier, or starting later in the day and working in to the evening. Details of this can be discussed and agreed prior to starting.

Key duties and responsibilities

• Provide 1st line technical support to an exciting and ever-expanding global customer base.
• Ability to logically approach customer problems with a technical mindset.
• Successfully resolve and manage customer support tickets via our central helpdesk.
• Take ownership of issues and see them through from inception to resolution
• Be able to communicate clearly and effectively with our customers to obtain the key information in order to efficiently resolve their queries.
• Answer support-related phone calls in a confident and professional manner.
• Build strong relationships with existing customers.
• Have a keen eye for detail and be able to follow processes that ensure working remotely and in different time zones doesn’t impact our high-class support offering.
• Keep the helpdesk support ticket queues low and maintain a steady support pace.
• Be our voice and feet on the ground, helping to promote and feedback into the business
• Working directly with our software engineers and developers to report bugs with suitable detail.
• Triage and understand how and when to escalate tickets internally.
• Writing support articles to provide the customer to improve the Help Centre offering
• Provide live software training and support demonstrations for customers

Requirements

Full training will be provided on the in-house software products. However, experience with the following is required:

 

• Ability to understand and communicate complex issues to both technical and non-technical colleagues and customers.
• A good technical background with confidence to approach complex queries and problems
• Good diplomacy, communication and interpersonal skills.
• Highly diligent with a focus on detail and accuracy.
• Experience working with customers over the phone and via a ticketing system
• LOVE Customer support and be passionate about providing a first-class service
• High level of interest and experience in e-commerce, internet and web technologies.
• The ability to take complex customer requirements, detail them and work with the engineers to agree and spec out technical requirements and details.
• Be friendly and reliable.
• Excellent written and verbal communication skills.
• Excellent work ethic is key, both high output and attention to detail is expected.
• Have experience in delivering on strict timelines and SLAs

 

Whilst not essential, the following would be beneficial:

 

• An understanding of the printing process and the print industry
• An excellent knowledge understanding of Adobe Creative suite, in particular Adobe Acrobat and InDesign
• Experience using the Atlassian product suite, in particular JIRA Software Application Support Analyst

 

In return, you will work for a fun and friendly organisation with an ever-expanding global presence. We value our staff highly and encourage an energetic yet professional working environment.

 

Interested in this role? Send your CV and a cover note to julie.minn@infigo.net, or complete a contact us form.

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