In 2012, we launch our market-leading web-to-print platform, Catfish (now relabelled; Infigo Core Platform). Developed for both B2B and B2C sectors, Catfish builds on the business’ considerable success. The platform offers a more robust web-to-print, e-commerce and online marketing solution for a range of industries. New clients include printing, higher education institutions and corporates, such as Precision Proco, Arizona State University and Barchester Healthcare, to name but a few.

Douglas says “The Catfish Platform has been a personal dream – to have complete ownership of a platform with full control over its design, direction and development. It has taken two years to create, but we now have a platform that will give our customers an easy-to-expand, highly profitable e-commerce and online marketing service.”

Expanding our technology, we launch our groundbreaking new module, MegaEdit, at IPEX 2014. Still offering ultimate and unrivalled flexibility and functionality, this is the flagship product from Infigo. The innovative online document designer boasts an extensive range of editing tools. This gives our customers a bigger competitive advantage and greater opportunity to increase profitability.

Gibson says “Our new MegaEdit module offers a fast and effective way for professional printers to enter the expanding and highly profitable photo-books and photo-gift market.”

We enter the US market at DscoopX in Washington DC, joining a community of fellow HP users as they celebrate their 10th annual conference. We attend the event at their introductory ‘Ruby’ partnership level, but it’s safe to say that over five years on, we consider our relationship with Dscoop instrumental to our growth.

Infigo Head of Customer Success Greg Young recollects “DscoopX kicked off a long-standing relationship between Infigo and the Dscoop organisation. Following Washington DC, myself and Douglas attended Dscoop EMEA 2015, in Dublin, and have since exhibited and presented at every EMEA and USA conference since.”

In January 2016, we decided to establish a presence in Moldova following significant government investment in the country’s IT infrastructure. This included a simplification of taxes for foreign tech firms through a virtual IT Park. As a result of this investment, development expertise has become Moldova’s greatest export, with the industry providing significant career opportunities for young Moldovan workers.

Initially comprising of just Moldovan Head of Operations, Roman Gherman and one other developer, the team now has 20 members and is a significant driver of Infigo’s growth.

In May 2017, we collaborate with Infigo partner, HP Indigo at Interpack, Dusseldorf. Both companies have long promoted the opportunities for packaging and label suppliers to join the digital printing revolution. Interpack is therefore the perfect platform for a live demonstration, on the exhibition floor.

Douglas says “We believe now is the time to act to avoid falling behind, and Interpack offers the perfect opportunity to showcase how easy it is for companies to reinvent their packaging offer with the right strategic partnerships.”

In July 2017, we announce our OEM partnership with leading pre-press software provider Enfocus, creating even greater time-savings and profitability for our customers. Our integration means that Infigo customers can license the Enfocus pre-flight and correction functionality as a cost-effective add-on option in their Infigo Core Platform.

Gibson says: “We’ve been focused on creating new and exciting automation partnerships because we recognise that automation is key for businesses to future-proof their operations. This latest integration with the brilliant Enfocus PitStop software streamlines artwork management and pre-flighting, creating genuine cost and process efficiencies.”

In September 2017, we announce a new partnership with market-leading print MIS software company, Tharstern. The collaboration transforms how clients manage their print or packaging workflows, most notably with the addition of live pricing. By combining these two powerful solutions, customers can achieve automation of other core functions such as product mapping, job specification and submission, estimating, reporting, imposition, stock management, billing and shipping into a streamlined workflow.

Lee Ward, Global Sales Director at Tharstern, says “We’re delighted to be able to show how our collaboration with Infigo delivers a new level of workflow efficiency and powerful e-commerce capabilities for customers.”

In January 2018, we strengthen our presence in the United States through a new partnership with Devia Software. The collaboration enables us to expand our customer support by an additional 5 hours, to 13 hours a day.

Greg Young, Head of Customer Success at Infigo says “We’ve been working with the Devia team for over 12 months now, and, in that time, we have seen a real increase in customer interaction and support. Being able to provide real, human assistance for 13 hours a day, from both UK and US teams, to our ever-expanding client base, is somewhat unheard of and we are very proud to offer it.”

In September 2019, we reunite with Infigo partner HP Indigo, to integrate our technology for a fully automated web-to-pack exhibit, showcased at Labelexpo 19 in Brussels. Douglas says “We are really excited to deliver this demonstration and feel it will be the talk of Labelexpo 2019.”

The ordering process for the two products feature customisation and personalisation, followed by a 3D preview of the finished product. The completed job is then sent automatically to Site Flow, which manages printing and converting on an HP Indigo 20000 and Karlville Pack Ready pouch making machine.

Douglas’ prediction that the demonstration will be the talk of the expo is correct.

In October 2019, we officially announce our partnership with management workflow systems (MWS) provider printIQ. Following conversations between Douglas Gibson and printIQ’s Director of Product Development & Marketing, Mick Rowan at PRINT18 in Chicago, it is clear there is natural harmony between the two organisations, especially their mutual perspective on process automation. Infigo Head of Customer Success, Greg Young attends PrintEx19 in Sydney, Australia, to seal the deal.

The partnership sees both solutions joining forces to seamlessly streamline the whole user process, from quotes and production through to storage and shipping. Gibson explains “We have been doing some interesting things that have been catching the attention of other businesses in the marketplace. When we first started talking with printIQ about our needs for the Australia and New Zealand market, I could really feel the synergies and like-mindedness of the two companies”.

Perhaps unsurprisingly, a large part of our activity during 2020 is helping clients adapt to the sudden change in circumstances – with the majority looking to automate and diversify revenue streams, and increase cash-flow, while operating with reduced manpower.

Greg Young says “I have seen so many Infigo clients pivot their offering to produce masks, visors, scrub kit templates, NHS colouring posters, and even pop-up beds, desks and chairs. And this on top of the normal production of informational posters, labels, leaflets, stickers and packaging to name but a few. I am proud to work in an industry driven by innovation. Driven by humanity. Driven by community.”

We officially settle into our new home, in the village of Lindfield, West Sussex. While the move doesn’t impact any of our operations, the unprecedented circumstances of the pandemic make moving offices anything but normal. However now that our new HQ is ready to receive visitors, we are certainly looking forward to welcoming our customers and partners again for a coffee and a chat.

Douglas explains “As a business, we must adapt in all areas in line with our growth and demand. When we established our first UK base in Crawley, we had a growing team in need of communal workspace. However, recent events have changed the way we perform our usual day-to-day activities, and working from home has quickly become accepted as the ‘new-normal’ – something we are keen to support. Our new office in Lindfield reflects this trend, and provides a streamlined, newly renovated space in the Sussex countryside – ideal for meetings and interactions.”