Frequently Asked Questions
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No worries! If you have any other questions or need more information, feel free to reach out directly. We’re always happy to help and make sure you feel confident. Let’s chat!
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Yes. Ask during your demo and we will put you in touch with an Infigo customer in a similar part of the industry. You can also read customer stories from commercial printers, label converters, print management companies and in-plant teams.
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Infigo’s onboarding program targets a first live storefront in 60 days, across nine weekly sessions. Sun Print Solutions went from signed contract to their first live storefront in 47 days. The biggest factor is how much time your team can give the build.
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Either. With WeTeach, your team builds it through Infigo Academy and weekly sessions with us. With WeBuild, the Infigo Professional Services team builds it and trains you to run it. Many customers mix the two, handing us complex products or pricing logic.
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Your migration is planned with you during onboarding, including which storefronts, products and customers move first, and when. Cubiquity Media moved more than 80 branded storefronts to Infigo. Ask us in your demo what can come across from your current platform.
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Your Customer Success Manager becomes your long-term contact after go-live. The Infigo support team handles platform questions and issues, and Infigo Academy stays available to your whole team, so new staff can learn the platform at their own pace, whenever they join.
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Yes. Customers keep adding storefronts once their first is live. Think Patented grew from around 30 to nearly 60 live B2B storefronts, and Sun Print Solutions has 13 storefronts built, with 10 already serving customers. That growth is the clearest sign the platform is working for the business.
