47 Days to Launch, 10 Live Storefronts: How Sun Print Solutions Automated Their Web-to-Print
An 85-year-old Utah commercial printer eliminates manual order entry for repetitive jobs, saves 50+ hours weekly, and automates B2B customer ordering.
Sun Print Solutions achieved what many commercial printers aspire to: seamless integration between web-to-print and MIS that automates repetitive ordering. The 85-year-old, 130-employee operation went from contract signing to live implementation in just 47 days.
By January 2025, Sun Print Solutions signed with Infigo. Onboarding began February 13th. Forty-seven days later, they were live. Today, they’ve built 13 storefronts with 10 serving customers.
The results: over 50 hours of manual work reclaimed weekly, and B2B customers now have live inventory visibility and automated ordering for their repetitive print needs.
47 Days
From Onboarding to Go-Live
Sun Print went live nearly 3x faster than the 90–120 day industry average for implementations of this complexity.
50+ Hrs
Manual Work Eliminated Weekly
10
Live B2B Storefronts
The Opportunity for Integration
Sun Print Solutions attracts political campaign work from across the country every election cycle. Their production capabilities are impressive: KM-1 digital press, HP Indigo, Ricoh digital devices, digital roll press, and two offset presses including a new eight-color with inline coating.
Their web-to-print system handled orders well, but operated separately from their MIS. For repetitive B2B orders – pre-printed stock items, business cards, regular direct mail pieces – this meant manual re-entry into the production system. Inventory tracking happened in two places, making it difficult to give customers accurate real-time information about stock levels.
“When systems don’t talk to each other, you’re introducing extra steps at every turn,” explains Rob Denton, Customer Success Manager at Infigo. “Manual re-entry for repetitive jobs, inventory managed in two places, customers waiting for information that should be instant.”
The opportunity was clear: integrate web-to-print with their MIS to automate the repetitive work, giving the team time to focus on complex jobs and customer relationships.
47 Days to Live: The Implementation
Most implementations of this complexity take 90-120 days. Sun Print Solutions went live in 47 days. The key was having Aubrey Smith, their Web to Print Specialist, own the implementation completely.
“I think it makes a big difference if you have someone whose only focus is learning the system,” Aubrey reflects. She wasn’t juggling ten other priorities. Combined with Infigo Academy training and Rob’s support team, they had the dedicated focus needed to move fast.
Rather than launching everything at once, they took a phased approach. First storefront live in 47 days. Then progressive builds and launches, learning with each one. Result: 10 live storefronts and complete migration off their old platform in less than a year.
The technical foundation combined Infigo’s core platform, MIS integration for inventory and automatic ticket creation, and workflow automation tools. The sophistication came from how they used these tools together.
“The workflow automation connection is what I’m most proud of,” Jeff explains. “We receive an order through Infigo, and the system makes determinations based on quantity – which press to use, which paper. Orders get created in the MIS automatically with all the right routing information. We’ve automated production decisions for repetitive jobs that used to require manual processing.”
The Measurable Impact
“We calculated what it costs to manually enter an order and do pre-press work,” Aubrey explains. “About 30 minutes per job. We’re processing hundreds of jobs each week through the automated system now. That’s over 50 hours a week we’ve reclaimed.”
Fifty hours weekly of manual work eliminated for repetitive orders – time their customer service team now invests in customer relationships and complex projects.
Two Portals That Tell the Story
The transformation is best illustrated through Sun Print’s two highest-volume storefronts:
Repetitive Orders Storefront: “Handles jobs that don’t need manual entry anymore,” Aubrey notes. “Tickets create automatically. We use workflow automation to build hot folders that post customer files where our team can access them. Most of these repetitive orders flow through without manual touches.”
High-Volume B2B Portal: Their highest volume storefront processes 5-20 orders daily, completely automated. “I don’t touch them,” Aubrey says. “They go straight into production, get processed, get shipped, and tracking numbers send automatically.” The portal handles 80% pick-and-pack stock items and 20% proof-on-demand work. These hundreds of repetitive orders per week now flow through automatically.
Live Inventory: The Feature Customers Value Most
For Sun Print’s B2B customers, the most talked-about improvement isn’t automation. It’s visibility
Now B2B customers log into branded portals and see real-time inventory pulled directly from the MIS. They know exactly what’s available. They reorder with confidence. Sun Print’s team doesn’t field constant inventory status calls.
“Part of it is ownership,” Aubrey notes. “Having key people who take responsibility for keeping things accurate. When everyone does their part, the live inventory system works beautifully for both us and our customers.”
The Road Ahead
With 10 live storefronts successfully serving customers, Sun Print Solutions is focused on expanding what’s working and building new capabilities.
“We’re planning direct mail sites and advancing our automation journey,” Aubrey notes. “We’re working with our sales team to identify which high-value clients should move to storefronts next. Sales are getting positive feedback from customers already using the platform.”
The approach is strategic: focus on relationships where automation delivers the most value. “We recognise there’s investment in building storefronts,” Jeff explains. “So we focus on high-value clients and markets first. Prove the ROI, then expand.”
Future capabilities include more sophisticated custom quoting for complex products and advanced imposition automation. “We’re working toward automatically imposing pages on press sheets and creating production files for digital devices,” Jeff explains. “That’s the next step in extending automation further into production.”
The broader vision includes B2C capabilities and enhanced preflight automation. “We’re building toward that,” Jeff notes. “We wanted to prove the B2B model first – and we’ve done that successfully.”
As back-end automation expands, the focus remains on letting the system handle straightforward work while the team focuses on complexity. “If we can increase the percentage of work moving through automatically, we’ll realise even more benefits – faster turnaround, fewer mistakes, less rework. We’re already seeing that with jobs coming through Infigo.”
What Other Printers Should Know
When asked what he’d tell another printer considering web-to-print, Jeff gets practical.
“I’d want a real conversation to understand what type of work they do, their pain points, their technology capabilities,” Jeff says. “For smaller shops doing basic digital work, there might be simpler solutions. But for commercial operations like ours with variety, multiple processes, integration needs – Infigo stands out.”
He speaks from experience. “We went through extensive vetting. I had to justify to management and ownership why this was worth investing in. And I’m not disappointed. I don’t think management is either.”
What makes the difference? “The integration capabilities, ongoing development, the support structure. And honestly, Infigo Academy is the best I’ve seen in any system I’ve worked with in this space.”
Aubrey emphasises dedicated resources. “Having someone whose only focus is learning and implementing makes a huge difference. If you’re juggling ten other responsibilities, it’ll take much longer and be much harder.”
Rob Denton adds perspective: “It’s about team structure. If you give someone enough time to do training and understand the system, implementation can be fantastic. Sun Print’s speed comes down to getting that structure right – the right person with the right skills and dedicated time.”
The Transformation
Sun Print Solutions set out to automate repetitive B2B ordering and integrate their web-to-print platform with their MIS. In less than a year, they’ve accomplished that goal and more.
They went live in just 47 days – one of the fastest implementations Infigo has completed at this complexity level. They’ve built 10 live storefronts with automated ordering, live inventory tracking, and intelligent production routing. They’ve eliminated 50+ hours of manual work weekly for repetitive jobs. And they’ve completely migrated off their old platform.
“This is what we were looking for,” Jeff reflects. “Automating repetitive work, giving customers real-time visibility, letting our team focus on complex challenges that require human expertise. Infigo stands out because you’re continually developing and improving. You’re a great partner in helping us be more successful.”
From contract to first storefront: 47 days. From start to 10 live storefronts: less than a year. The transformation from manual processing to automated efficiency continues, with clear vision for expanding capabilities even further.
About Sun Print Solutions
Based in West Valley City, Utah, Sun Print Solutions is an 85-year-old commercial printing company serving B2B markets across commercial printing, direct mail, and packaging. They maintain a 130-employee operation equipped with both digital and conventional offset capabilities, including a KM-1 digital press and modern offset presses. Learn more at sunprintsolutions.com.
About Infigo
Infigo is a web-to-print platform built for print service providers who need more than a basic online ordering tool. From B2B customer portals and branded storefronts to deep MIS integration and workflow automation, Infigo gives commerical printers the digital infrastructure to automate repetitive work, reduce manual touchpoints, and growing revenue without adding headcount.
Trusted by print businesses across commercial print, packaging, labels, and large format, Infigo connects your online ordering experience directly to your production workflow so orders flow from customers to press with minimal human intervention.
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